Privacy Policy

1. Introduction

Royal Ceiling & Interiors ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royalceiling.in or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• • Name and contact information (email, phone number, address)
• • Project details and requirements
• • Payment information
• • Communication preferences
• • Feedback and reviews

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• • IP address and browser type
• • Device information and operating system
• • Pages visited and time spent on pages
• • Referring website addresses
• • Cookies and similar tracking technologies

2.3 Project-Related Information

For service delivery, we may collect:

• • Site photographs and measurements
• • Property details and specifications
• • Design preferences and requirements
• • Budget and timeline information

3. How We Use Your Information

We use the collected information for:

• • Providing and managing our services
• • Processing quotations and contracts
• • Communicating about projects and updates
• • Processing payments and maintaining records
• • Improving our services and website
• • Sending promotional materials (with your consent)
• • Responding to inquiries and customer support
• • Complying with legal obligations
• • Preventing fraud and ensuring security

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• • Payment processing
• • Email and communication services
• • Website hosting and analytics
• • Material suppliers and contractors (as necessary for project execution)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• • Legal processes or government requests
• • Enforcement of our terms and conditions
• • Protection of our rights and safety
• • Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• • Secure data storage and encryption
• • Access controls and authentication
• • Regular security assessments
• • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your browsing experience.

6.2 Types of Cookies We Use

• • Essential Cookies: Required for website functionality
• • Analytics Cookies: Help us understand how visitors use our site
• • Preference Cookies: Remember your settings and preferences
• • Marketing Cookies: Used to deliver relevant advertisements

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Your Privacy Rights

You have the right to:

• • Access: Request a copy of your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Objection: Object to processing of your information
• • Restriction: Request restriction of processing
• • Portability: Request transfer of your data
• • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at info@royalceiling.in

8. Data Retention

We retain your personal information for as long as necessary to:

• • Fulfill the purposes outlined in this policy
• • Comply with legal obligations
• • Resolve disputes and enforce agreements
• • Maintain warranty and service records

Project-related information is typically retained for 7 years for legal and warranty purposes.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: