Refund & Cancellation Policy

1. Introduction

At Royal Ceiling & Interiors, we strive to provide exceptional service and quality workmanship. This Refund and Cancellation Policy outlines the terms and conditions for cancellations, refunds, and related matters for our interior design and installation services.

2. Service Cancellation Policy

2.1 Cancellation by Client Before Work Begins

If you wish to cancel your project before work has commenced:

Note: Any materials already purchased specifically for your project are non-refundable and will be deducted from the refund amount.

2.2 Cancellation After Work Has Started

If you cancel after work has commenced:

• • Payment for all completed work will be due
• • Cost of materials purchased and used
• • 20% of the remaining contract value as cancellation charges
• • Any materials purchased but not yet installed are non-refundable
• • Labor costs for work in progress

2.3 How to Cancel

To cancel your project:

1. Send a written cancellation request to info@royalceiling.in
2. Include your contract number and project details
3. State the reason for cancellation (optional but appreciated)
4. We will respond within 48 hours with cancellation confirmation
5. Refund will be processed within 7-10 business days

3. Refund Policy

3.1 Refund Eligibility

You may be eligible for a refund in the following situations:

• • Project cancellation as per the terms above
• • Duplicate payment made by error
• • We are unable to fulfill the contract due to circumstances on our end
• • Significant defects in workmanship that cannot be rectified
• • Material defects covered under warranty (subject to manufacturer terms)

3.2 Non-Refundable Items

The following are non-refundable:

3.3 Refund Processing Time

Approved refunds will be processed as follows:

• • Bank Transfer/UPI: 5-7 business days
• • Credit/Debit Card: 7-10 business days
• • Cheque: 10-15 business days
• • Cash Payments: Refunded via bank transfer only

4. Rescheduling Policy

4.1 Project Rescheduling

If you need to reschedule your project:

4.2 Rescheduling by Company

If we need to reschedule due to circumstances on our end, there will be no charges, and we will work with you to find a suitable alternative date. In case of significant delays, you may choose to cancel without penalty.

5. Warranty Claims and Defects

5.1 Workmanship Warranty

We provide a workmanship warranty as specified in your contract (typically 1-2 years). During the warranty period:

• • Defects in workmanship will be repaired free of charge
• • We will assess the issue within 48 hours of notification
• • Repairs will be completed within a reasonable timeframe
• • No refunds are provided for warranty repairs

5.2 Material Defects

For material defects:

• • Covered under manufacturer warranty terms
• • We will assist in filing warranty claims
• • Replacement materials will be installed at no additional labor cost (if within our workmanship warranty period)
• • Refunds are subject to manufacturer policies

5.3 Non-Warranty Issues

The following are not covered under warranty and are non-refundable:

6. Product Returns (Shop Items)

6.1 Return Eligibility

Products purchased from our shop may be returned within 7 days of delivery if:

• • Product is unused and in original packaging
• • All tags and labels are intact
• • Product is not damaged or modified
• • Original invoice is provided

6.2 Non-Returnable Products

The following products cannot be returned:

• • Custom-made or specially ordered items
• • Cut or modified materials
• • Electrical items that have been installed
• • Products purchased on clearance or sale
• • Items without original packaging

6.3 Return Process

To return a product:

1. Contact us at info@royalceiling.in or +91 88742 68435
2. Provide order number and reason for return
3. Wait for return authorization
4. Pack the product securely in original packaging
5. Ship to our address or arrange pickup (shipping costs may apply)
6. Refund will be processed after inspection (5-7 business days)

6.4 Return Shipping Costs

• • Defective Products: We cover return shipping
• • Wrong Item Sent: We cover return shipping
• • Change of Mind: Customer covers return shipping
• • Damaged in Transit: We cover return shipping

7. Partial Refunds

Partial refunds may be issued in the following cases:

• • Product returned with minor damage not caused by us
• • Product returned without original packaging
• • Product returned after the 7-day return window (at our discretion)
• • Partial project completion with mutual agreement

The refund amount will be determined based on the condition of the product or extent of work completed.

8. Dispute Resolution

8.1 Refund Disputes

If you disagree with a refund decision:

1. Contact our customer service team with your concerns
2. Provide supporting documentation (photos, videos, etc.)
3. We will review your case within 3-5 business days
4. A senior manager will make the final decision
5. If still unsatisfied, you may pursue legal remedies

8.2 Mediation

We encourage resolving disputes through good faith negotiation. If necessary, both parties agree to attempt mediation before pursuing legal action.

9. Force Majeure and Unforeseen Circumstances

In case of events beyond our control (natural disasters, pandemics, government restrictions, etc.):

• • Projects may be delayed without penalty
• • You may choose to wait or cancel without cancellation charges
• • Refunds will be provided for advance payments minus costs already incurred
• • We will work with you to find the best solution

10. Payment Method Specific Refunds

11. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified policy. However, any changes will not affect existing contracts unless mutually agreed upon.

12. Contact Us

For questions about refunds, cancellations, or to initiate a return, please contact us:

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